NUXOA customer portal
Manage your products and contracts and open a support ticket. Your account keeps your requests and the corresponding replies together.
NUXOA customer portalSupport and help
Our support team is available around the clock through the ticket system in your customer portal. Describe the affected service and your request so we can help you effectively.
Find the right point of contact
Customer access, public operating information and personal contact in one place.
NUXOA system status
Check known incidents and scheduled maintenance. The public status page shows which services are affected and the information currently available.
NUXOA system statusContact by phone
Discuss your request with us personally. Phone availability follows your support agreement; ticket support is available around the clock.
+49 8141 31589000Which route suits your request?
| Request | Starting point | Useful details |
|---|---|---|
| Product and contract reference | NUXOA customer portal | Customer number, product and affected service |
| Public operating information | NUXOA status page | Service and time of observation |
| Technical question or change | Customer portal ticket system · 24/7 | Description, impact and callback details |
What to include in your request
Describe the affected service, when the problem started and its impact on your workflow. A specific example with a timestamp is more useful than a general error report. Have your customer or contract reference ready so we can identify the environment involved.
An existing service
Name the product, domain or server and explain what does not work as expected. State whether all users or only particular devices are affected.
A planned change
Describe the desired outcome, affected applications and a possible date. Larger changes need a review of dependencies and effort.
Investigate an incident
Check the public status page and record the error, time and steps already taken. Avoid repeated undocumented changes.
Checklist for your support report
- Affected service and customer or contract reference
- When did the problem begin, including date and time?
- What should happen and what actually happens?
- Which users or locations are affected?
- Error message and steps taken, without passwords
Frequently asked questions
Can there be a problem when the status page looks normal?
Yes. Public reports do not cover every individual server or application error. Describe your specific issue through the agreed support route.
Should I include credentials?
No. If access is needed, we agree a suitable transfer method and the required permissions with you.
Does a request constitute an order?
A general request initially helps clarify the issue. Changes and additional work follow the agreed process and any required approvals.
How can we help?
Tell us the affected service, your request and how to contact you. For urgent cases, use the support route agreed in your contract.