The EBV Principle

Your access to our ticket system allows every incident report to be communicated quickly and easily. Entering the information directly helps minimize information loss.

Higher-quality service reports enable us to respond more quickly, allowing the threat to be identified without unnecessary follow-up questions.

You can access both active and completed cases at any time. This makes it possible to identify and eliminate recurring threats quickly.

With this package, you no longer need to manage regular data backups yourself. Our offsite backup service stores your selected server data away from your premises in our data center. This gives you and your organization additional protection against potential data loss that local backups cannot always provide, such as in the event of burglary or physical damage to your equipment.

All files are protected with encryption. Offsite storage therefore enables fast, comprehensive data recovery after a loss.

We respond within 2 hours of receiving your incident report, Monday to Friday from 9:00 to 18:00.

We also offer an optional 24-hour on-call service. We respond as usual Monday to Friday from 9:00 to 18:00. Outside regular service hours, the maximum response time is 6 hours.

Our statistical evaluations from recent years show that we identify threats within an average of 1.5 hours. In many cases, the threat is eliminated within 3 hours.

Every month, we inspect your servers and firewalls according to an individually agreed service plan. Important updates, antivirus software updates, and checks of backups and event logs are just some of its essential components.

Critical threats involving either software or hardware can be identified in good time and therefore prevented effectively.

Our service package guarantees one hour of dedicated support, whether by phone, remote maintenance or personal assistance on site. This individually tailored support resolves current challenges efficiently. We prepare a customized rate based on the size of your network, reflecting your organization's specific requirements and ensuring optimal support.

System monitoring covers important components and logs, with automatic status notifications in the event of a failure or when critical thresholds are exceeded. This allows threats to be identified and eliminated more quickly.

If requested, critical threats are automatically forwarded to the ticket system so that you remain informed at all times.

Report incidents through our ticket system. Include the error message, time and affected devices so we can investigate the problem.

The ticket system shows the status of your requests and previous solutions.

Service overview:

• Access to the ticketing system: A direct line to our support team for reporting any issue without delay.
• Response time: Our commitment to respond within just 2 hours of receiving your incident report ensures that your request is handled promptly.
• Flexible contract terms: Whether you prefer no minimum term or a term of 12 months, we provide flexibility tailored to your needs.

Work/service (per 15 minutes): 35 € Monitoring (up to 100 workstations): 25 € Offsite backup (per server up to 500 GB): 80 € 24-hour on-call service: 450 €

All prices exclude VAT.

The EB service adds the essential step of eliminating identified vulnerabilities and threats. In addition to detection services, this package includes the thorough remediation of vulnerabilities and continuous reviews of your systems. Our team regularly updates your antivirus software and checks backups and event logs to maintain an optimal security posture.

• System maintenance: Regular reviews of your IT infrastructure to ensure that your systems remain up to date and critical threats are prevented proactively.
• Personalized support: A dedicated contact takes care of your individual requirements and ensures that issues are resolved efficiently and effectively.
• Pricing model: Our clear and transparent pricing means you always know exactly what to expect, including the option of a 24h on-call service for comprehensive around-the-clock protection.

Labor/service (per 15 minutes): 35 € 24h on-call service: 450 €

Your Complete IT Security Package

Our exclusive EBV principle — Detect, Eliminate, Prevent — provides a holistic solution for your organization's IT security. Our experts identify vulnerabilities and potential risks with meticulous precision so that threats can be addressed proactively. Once a danger has been identified, it is eliminated immediately and thoroughly. But we do not stop there: we focus on prevention to keep similar scenarios from recurring.

• Ticket system: Your direct line to our support team — efficient and easy to use.
• Response time: We guarantee a response within just 2 hours of your incident report to minimize downtime.
• System maintenance: Regular inspection and maintenance of your systems, including updates and backup checks.
• Individual support: A dedicated contact who focuses on your specific requirements.
• Monitoring: Comprehensive oversight of your systems to ensure that everything runs smoothly.
• Offsite backup: Protect your data with our secure offsite backup solution.

Our transparent pricing options:

• 735 € per month with a 12-month contract — Additional services such as a 24-hour on-call service and offsite backups for large data volumes are available on request, providing protection tailored to your needs.