Observe infrastructure
Resource use, free storage and service reachability can provide early indications. Thresholds must suit the application and be reviewed against its operating behaviour.
Monitoring and maintenance
We support monitoring and maintenance of your hosting environment. The agreed scope specifies which services are monitored and how incidents are handled.
Process
Agree monitoring scope
Define systems, checks and the limits of support.
Set reporting paths
Assign recipients, priority and escalation around affected workflows.
Prepare changes
Check compatibility, backups and maintenance windows before proceeding.
Verify the outcome
Test the agreed functions after changes and document open issues.
What a monitoring check tells you
| Check | Can detect | Does not prove on its own |
|---|---|---|
| Reachability | A service not responding | Every application journey works |
| Resources | Low storage or sustained load | The cause of every slow request |
| Functional check | Failure in the tested workflow | Every user journey is free of errors |
Detect and resolve incidents
CPU load and availability provide useful signals, but they do not describe every application fault. The key questions are which signals matter, who responds and how changes are performed. We agree these points with your team and, where relevant, application developers.
Consider application journeys
A responding web server does not prove working checkout or email delivery. Functional checks need suitable test data and a defined scope.
Make maintenance traceable
Upgrades, certificates and security updates require ownership. Record timing, verification and a fallback procedure for significant changes.
Record before operations begin
- Supported systems and excluded components
- Reporting paths, recipients and agreed response coverage
- Maintenance windows, approvals and fallback procedures
- Ownership of applications, operating systems and access
Frequently asked questions
Does monitoring mean 24/7 support?
NUXOA provides 24/7 support through the ticket system. Monitoring detects technical issues; specific response times and additional on-call services depend on your contract.
Who updates custom applications?
Ownership is explicitly agreed. NUXOA, your team and external developers may maintain different components; required handovers belong in the maintenance plan.
Request a proposal
Tell us your application, user count and the support you need.