Handle website chat and supported messaging channels in one place. Chatwoot helps your team assign conversations and respond together. We manage the application and its background services.
Choose a plan and order in the NUXOA Manager. We agree provisioning and required access with you.
Managed services included in every package
Setup
Monitoring and updates
DDoS protection
7 daily on-site backups
2 weekly off-site backups
24/7 support through our ticket system
We retain seven daily backups on-site and two additional weekly backups at a separate location.
All managed packages have a 12-month contract term and a 3-month cancellation notice period. Save with advance payment: 3 months: 1% · 6 months: 3% · 12 months: 5% off the package price. The contract term applies independently of the payment interval.
All prices per month excluding VAT. Specifications cover the entire instance, including the operating system, application and required services. Usable capacity and performance depend on data volume and concurrent usage.
Optional upgrades
Add processing power, RAM or NVMe storage to your package. We will discuss the upgrade with you to match your server's requirements.
Additional resource
Price / month
1 virtual CPU (vCPU)
€8.00
1 GB RAM
€6.00
100 GB NVMe storage
€10.00
500 GB NVMe storage
€35.00
1,000 GB NVMe storage
€60.00
All upgrade prices are monthly, in addition to the package price, and exclude VAT.
AMD EPYC processors and ECC memory power our hosts. Your package defines the vCPU and RAM resources for your application.
NVMe storage
Samsung NVMe SSDs provide storage for your virtual servers, holding the operating system, your applications and their data.
Three data copies
Ceph stores three copies of your data on separate hosts. This replication complements the backups used to restore earlier versions of your data.
Redundant connectivity
The hosts have redundant connectivity of at least 2 × 25 Gbit/s. Bandwidth is shared. Each host connects to the Ceph storage network at a minimum of 2 × 100 Gbit/s.
Traffic & billing
20 TB traffic per month included. Additional traffic: €1.50 per TB, excluding VAT. Alternatively, we can arrange a Gbit/s flat rate or 95th-percentile billing.
Resources cover Chatwoot Community, PostgreSQL, cache and workers together. Updates account for database migrations and background jobs. Channel integrations and custom workflows are agreed separately.
Shared inbox
Organise conversations and ownership for your service team.
Website chat
Reach visitors through a chat widget and handle conversations with your team.
Plan channels
Review available integrations and required external accounts before launch.
We review the requested integration first. Required external accounts, approvals and usage-based provider charges are agreed and billed separately.
What does the managed plan include?
Your own instance, standard installation, technical updates, monitoring and the listed backups. Resources cover the operating system, application and required services together. Migration, custom integrations and high availability are agreed separately.
Need a different configuration?
We plan a suitable configuration and your migration with you. Migration and custom workflows are quoted separately.
